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Delete Your ClaraNarratio Account

At ClaraNarratio, we respect your right to control your personal data. This page outlines how any ClaraNarratio user can request permanent deletion of their account and associated personal data, what data is deleted, what records may be retained for legitimate legal or accounting requirements, and how to manage recurring third-party subscriptions.

You do not need to be signed in or have the application installed on your device to submit an account deletion request.

1. How to Request Account Deletion

To request permanent deletion of your ClaraNarratio account and personal data, send an email to our support team:

Send an email to:

support@claranarratio.com

Subject: ClaraNarratio Account Deletion Request
Body: State your request to delete your account, and include the primary email address registered with your ClaraNarratio account so we can locate your record.

Security Note: To safeguard against unauthorized deletion requests, our team may send a confirmation verification message to the email address registered on the account before executing the deletion.

2. What Personal Data is Deleted

Upon verification of your request, our team will permanently delete:

  • Authentication Identity & Credentials: Your user profile, registered email address, authentication identifiers, and active login sessions across our identity provider (Clerk).
  • Personal Library & Listening Progress: Your custom bookshelf, reading bookmarks, saved tracks, playback history, and listening position timestamps.
  • Interactive AI Conversations: Any private AI chat transcripts (Ask Clara conversations) associated with your account.
  • Beta Testing Participation Records: If you participated in the ClaraNarratio Android Closed Beta program, your recruitment application details, email verification records, and personal feedback submissions linked to your user identity.

3. Data Retained for Legal & Statutory Obligations

In accordance with applicable privacy laws (including GDPR and CCPA/CPRA), certain limited records may be retained:

  • Financial & Transaction Records: Order IDs, payment transaction timestamps, amounts, and tax reporting data are retained in accordance with statutory accounting and tax retention periods required by law.
  • Dispute Resolution & Security: Essential fraud prevention logs and billing dispute records may be preserved in restricted, non-operational archives for the minimum duration necessary to resolve legal or regulatory claims.
  • Aggregated / Anonymized Metrics: De-identified server performance and crash aggregates that cannot be linked back to any individual identity may remain in historical system metrics.

4. Processing Timeframe

All account deletion requests are reviewed and fulfilled manually by our administrative team within 30 calendar days of receiving your verified request. Once the deletion is complete, a final confirmation email will be sent to your registered address.

5. Important: Third-Party App Store Subscriptions

⚠️ Deleting your ClaraNarratio account does NOT automatically cancel your Google Play or Apple App Store subscription.

Subscriptions purchased through Google Play or Apple are billed directly by Google or Apple. ClaraNarratio cannot modify, cancel, or refund subscriptions managed by app stores on your behalf.

To avoid future recurring charges, please cancel your subscription directly in your platform account settings before or immediately after requesting account deletion:

  • Google Play (Android): Open the Google Play Store app > Profile icon > Payments & subscriptions > Subscriptions, or visit Google Play Subscriptions.
  • Apple App Store (iOS): Open Settings on your iPhone or iPad > Tap your name > Subscriptions, or visit Apple Subscription Support.

6. Contact Information

If you have any questions about this account deletion policy or our privacy practices, please contact us:

ClaraNarratio
1577 Gulf Rd
Point Roberts, WA 98281
United States
Email: support@claranarratio.com